THIS DOCUMENT FORMS PART OF YOUR CONTRACT WHEN RENTING THIS PROPERTY
 

1. THE CONTRACT
 

1.1. The contract entered into, is between COACHWOOD PROPERTIES LTD (the Owners) and the
person completing and signing the Booking Form or making the phone call to book (the Hirer). Or if the booking is made online, the person undertaking the booking transaction and payment, in each case you are also deemed to have read and accepted these Terms and Conditions at that time.
 

1.2 The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer.

 

2. BOOKING

2.1. Bookings cannot be accepted from:
a. Persons under the age of 18 years
b. Parties where the majority of members are under 18 years (except families or supervised groups)
c. Stag or Hen parties or similar
 

2.2 The number of persons occupying a property must not exceed 10. Babies under 2 who do not occupy a bed are not normally counted as a member of a party.
 

2.3 The person who makes the booking (the Hirer) will be responsible for all persons included in the group and should ensure that they are aware of the booking conditions.
2.4 The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with booking conditions.

 

3. RESERVATION
 

3.1 Provisional reservations can be accepted by telephone and must be confirmed within 48 HOURS by the arrival of a completed booking form by email and the required deposit made.
 

3.2. Provisional reservations will be cancelled after 48 hours without further reference.
 

3.3 To secure a reservation:
a. Complete all parts of the booking form
b. Email the completed form together with 30% of the total cost of the holiday.

c. Pay the balance of the cost six weeks before the holiday is due to start (It should be noted that
reminders are not sent out)
 

3.4 If the balance is not received within the time specified the Owner reserves the right to cancel the booking and retain the deposit.
 

3.5 Bookings made within six weeks of the start of the holiday require payment in full at the time of booking.
 

3.6 Payment must be made by BACS into the account detailed on the BOOKING FORM

 

4.0 SECURITY DEPOSIT

 

4.1 This is paid in respect of the contents and general condition of the Property.

 

4.2. It will be held by the Owner until such a time (usually 7 days after completion of the holiday) as the Owner has inspected the Property.

​

4.3 The balance will then be returned to the Hirer (less any deductions as necessary).

​

5.0 CANCELLATION

5.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday unless the cancellation is prior to 6 weeks before the arrival date.
 

5.2. In the event of cancellation by the Hirer prior to 6 weeks before commencement of the booking date, the hirer will forgo the 30% deposit made. No refund will be made for a cancellation made within 6 weeks of arrival.

​

6.0 CANCELLATION INSURANCE

6.1. It is highly recommended that the renting client has in place a current insurance policy to cover them in case of cancellation.
 

6.2. If the reason for the cancellation is covered by the policy and the relevant documents are produced, the responsibility to pay the cost of hire may be met by the insurers. This will be a matter between the client and the Insurance Company concerned.
 

7.0 BOOKING ALTERATIONS

7.1 Any changes in holiday dates will be subject to the agreement of the Owner.
 

7.2 Any alteration to a booking by the Hirer will be subject to an administration charge of £25.
 

7.4 If for reasons beyond its control the Owner has to cancel or alter arrangements the Owner will refund all monies paid in full but will not be responsible for any further payments.

​

8.0 DAMAGE, LOSS AND NUISANCE

8.1 The Hirer agrees:
a. That the supervision of children, babies, dogs, and any adults requiring care remains the responsibility of the Hirer at all times. Special attention is drawn to an adult being responsible to oversee children when using the hot tub.
b. To be responsible for leaving the accommodation in good order and clean condition, otherwise a
cleaning charge will be levied.
c. To pay for any damage or loss however caused, excluding reasonable wear and tear incurred
during occupation.

d. Not to cause nuisance or annoyance of nearby property.
e. To allow reasonable access to the property by the Owner if ¡t is deemed necessary.
 

8.2 If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour damage or nuisance to other parties, the contract may be discharged, and the Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.
 

8.3 It must be understood that if any damage claim from the owner exceeds the security deposit paid the Hirer will be responsible to pay the extra.

​

9.0 OCCUPANCY
 

Occupancy shall be from 5pm on the day of arrival to 10 am on the day of departure, unless  special arrangements have been made (the housekeeper has only a limited time to prepare the property for the next guests, and you are asked to respect this).

​

10.0 DOGS

10.1 In order to ensure that the Owner continues to welcome dogs the Hirer must undertake the following
a. There must be no more than two dogs at the property at any time.
b. All dogs must be always be kept under strict control whilst on the property.
c. Any fouling of lawns, paths etc. must be cleared up without delay.
d. The Hirer must bring the dogs bedding.
e. Dogs must not be left in the property unattended
f. Dogs are not allowed on beds, chairs, or settees, or upstairs.
 

10.2 in the Interest of visitors’ safety and as a result of government legislation the Owner is unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Goga Argentino even where these types of dogs are muzzled as required by law.

 

11.0 DESCRIPTIONS

​

11.1 Whilst the Owner makes every effort to ensure the accuracy of property descriptions, descriptions are inevitably subjective and are for guidance only. If there are any points of particular importance, please contact the Owner to clarify information.
 

11.2 Whilst the Owner has taken all responsible steps to ensure that the information contained in its brochures, tariffs, leaflets, and advertisements are accurate the Owner reserves the right to alter, substitute or withdraw any service, facilities, or amenity.
 

11.3 The management company of Retallack Resort and Spa reserve the right to close or restrict their resort facilities and the Owner cannot offer any recompense for any facilities not in use. Normally the indoor pool is open all year round but some of the other sporting facilities are only open during summer months. Pre-booking at the reception for all sports amenities is advised.

​

12. LIABILITY
 

12.1 The Owner cannot accept responsibility for any material loss, damage, additional expense, or inconvenience directly or indirectly caused by or arising out of the property and its, plumbing, gas, electrical or otherwise, or exceptional weather.
 

12.2 No responsibility is accepted for loss or damage of property (Including pets), vehicles or vehicle contents belonging to the Hirer or any member of party during their occupancy.
 

12.3 It is recommended that clients check with their own insurers to satisfy themselves that they
have public liability cover in force for the duration of their stay.

​

13. COMPLAINTS

​

13.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to contact THE ADMINISTRATOR immediately to allow remedial action to be taken. The Hirer is required to allow adequate time for a problem to be remedied. They should not leave the property prior without allowing time for remedial actions to be set in place.

13.2 It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in
accordance with the timescale set out in clause 31 .1 will entitle the Owner to refuse to entertain the
complaint, irrespective of its merits.

​

14. WAIVER

The failure of the Owner to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.

​

15. DATA PROTECTION

 

15.1 The Owner will only use any personal information provided by the Hirer for the purpose of making available and managing the Property, or for informing the Hirer of the availability of similar services, unless the Hirer otherwise agrees.

​

15.2 The Hirer can correct any information about him to be deleted, by giving written notice to the Owner, at the email address shown in the Promotion Material or on the Owner’s website.

​

16. LEGAL PROVISIONS

16.1 The construction, validity and performance of this Agreement is governed by the law of England and the parties submit to the jurisdiction English Courts.
 

16.2 The Hirer agrees that the Contract with the Owner is made at the Owners premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
 

16.3 Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.